Professional Products

Frequently Asked Questions

We have provided answers to some commonly asked questions. Select the tab of interest to view the Questions and Answers relative to the subject. If an Answer specific to your question does not appear, please Submit Your Question and a reply will be sent to you.

The brush roll needs replaced when the bristles no longer extend past the bottom plate of the vacuum. Use a sheet of paper to test if the bristles extend past the bottom plate.
Please reference your Owner's Manual for instructions how to remove and replace the brush roll.
The brush roll part number may be found in the Owner's Manual, or go to the Products tab on this website, select the 'brand' from the dropdown box and look for the vacuum model name, or model number for reference.
We recommend you purchase an authentic CWP brush roll from your local Vacuum Dealer. A complete listing may be found in the Yellow Pages or by clicking: http://vdta.com/dealer_locator.html
The brush roll needs replaced when the bristles no longer extend past the bottom plate of the vacuum. Use a sheet of paper to test if the bristles extend past the bottom plate.
CWP makes brush rolls for many vacuum cleaner manufacturers. When you purchase a brush roll manufactured by CWP, you are purchasing a brush roll designed and manufactured to meet or exceed the original brush roll specifications.
CWP is a leading manufacturer of wood based brush rolls, and has been for well over 70 years. CWP selects the finest wood species to ensure reliability and durability. Metal brush rolls may have a tendency to rust, or get 'nicks' in the metal which may cause snags in the carpet. This is not experienced with wood brush rolls.
Due to manufacturing requirements the color of the brush roll or the brush's bristle color may differ from the original brush roll. If the correct brush roll part number has been selected, you can be assured that the brush roll you purchased will fit and work in your respective vacuum cleaner.
For ease of purchase, you should have the vacuum cleaner's Brand name, Model name, and Model number. This information may be found in the Owner's Manual or on the product data sticker found on the side or bottom of the vacuum cleaner.
The brush roll is important to the cleaning effectiveness and efficiency of the vacuum cleaner. The brush roll 'sweeps' dirt, dust and debris from the carpet / floor into the 'windstream' created by the vacuum cleaner's motor. A CWP brush roll assists with this important cleaning function of the vacuum cleaner.
Yes, you can use either the Rug Renovator, or the SPOTTY™ to scrub spots/stains in carpet. Use the light blue bristles to scrub fresh or lightly stained areas. Use the dark blue bristles to scrub dried or heavy traffic area stained areas.
The CWP or Scot's Tuff brand of Rug Renovator shampoo is recommended to clean the spot/stain in the carpet. 'Test' the cleaning solution in an inconspicuous area to ensure there is no colorfastness. Follow the directions as listed on the cleaning solution label.
We recommend vacuuming the area that is going to be cleaned. This ensures that any dirt and debris has been removed. Follow the the CWP or Scot's Tuff brand Rug Renovator shampoo.directions as listed on the label for proper use. Once dry, vacuum the area that was cleaned.
Use the light blue bristles to scrub fresh or lightly stained areas.
The dark blue bristles may be used to scrub dried or heavy traffic area stained areas.
Yes, you can use either the Tile Diamond, or the SPOTTY™ to scrub smooth or uneven tile surfaces. Use the gray bristles to scrub the tile's surface.
Yes, you can use either the Tile Diamond, or the SPOTTY™ to scrub smooth or uneven tile surfaces. Use the red bristles to scrub the tile's grout lines.
The CWP or Scot's Tuff brand of Tile & Grout cleaning solution is recommended to clean the tile's surface or the grout line. 'Test' the cleaning solution in an inconspicuous area to ensure there is no colorfastness. Follow the directions as listed on the cleaning solution label.
The red bristles on the Tile Diamond, and the SPOTTY™ are used to scrub the grout lines between tiles. Use the CWP or Scot's Tuff brand Tile & Grout cleaning solution to aid in the cleaning process.
The gray bristles on the Tile Diamond, and the SPOTTY™ are used to scrub the surface of the ceramic tile. Use the CWP or Scot's Tuff brand of Tile & Grout cleaning solution to aid in the cleaning process.
The CWP or Scot's Tuff brand Tile & Grout cleaning solution is not recommended to be used on marble as this is a porous stone. Select an appropriate cleaner for this specific surface. The Tile Diamond or SPOTTY™ may be used to scrub the marble's surface.
We recommend vacuuming or sweeping the area that is going to be cleaned. This ensures that any dirt and debris has been removed. Follow the CWP or Scot's Tuff brand Tile & Grout cleaning solution directions as listed on the label for proper use.
The CWP or Scot's Tuff brand of Tile & Grout cleaning solution is recommended to clean the tile's surface or the grout line. 'Test' the cleaning solution in an inconspicuous area to ensure there is no colorfastness. Follow the directions as listed on the cleaning solution label.
The CWP or Scot's Tuff brand of Rug Renovator shampoo is recommended to clean the spot/stain in the carpet. 'Test' the cleaning solution in an inconspicuous area to ensure there is no colorfastness. Follow the directions as listed on the cleaning solution label.
The Scot's Tuff brand of Pet Stain contains an advanced formula using both oxy and enzyme based cleaning solutions to eliminate pet stains and odors. This formulation will also help reduce future accidents by removing the malodor.
Yes, it is recommended that any of the cleaning solutions be tested in an inconspicuous area for colorfastness. If this occurs, please select a different cleaning solution for use.
Yes, it is recommended that any cleaning solution is stored in an area that is not accessible to children of any age. Should a child come in contact with any of the cleaning solutions, read the solution's label for First Aid; call a physician when in doubt.
It is recommended that the CLEANOVATION™ bag should be changed every 60 days or when the bag is 1/2 full, whichever comes first.
The CLEANOVATION™ brand of bags offers two (2) types depending upon your preference: Allergen filtration and Micro-lined filtration. For the highest level of filtration, the Micro-lined CLEANOVATION™ bag is recommended.
The bag type for your vacuum can be found in the Owner's Manual, or on the product data sticker found on the side or bottom of the vacuum cleaner. Use this bag type to select the CLEANOVATION™ style of bag.
Vacuum cleaner bags may emit an odor if the weather is hot and humid. An odor could also be present if pet hair has been vacuumed. Dispose of this bag and replace with a new CLEANOVATION™ bag.
The CLEANOVATION™ bag may not have been properly installed in the vacuum cleaner on the 'dirt tube'. Press the bag on the tube to see if this eliminates the leakage. If not, remove this bag and place a new bag on the dirt tube.
The CLEANOVATION™ brand of bags have been designed and tested to meet or exceed your vacuum cleaner manufacturer's specifications.
The CLEANOVATION™ brand of bags uses two (2) colors for differentiation; White - Allergen filtration; Yellow - Micro Allergen filtration. Despite the difference in colors, the CLEANOVATOIN™ brand of bags have been engineered to meet or exceed the vacuum cleaner manufacturer's specifications.
The bag may have 'exploded' due to vacuuming up very fine dirt / dust such as drywall sandings, talcum/baby powder, or the bag exceeded it's holding capacity. Replace the bag with the recommended CLEANOVATION™ style bag.
It is not recommended that you use the disposable bag more than one (1) time. The inner liner of the CLEANOVATION™ brand of bags acts as an additional layer of filtration. Re-using a bag continues to 'clog' the pores of the bag which reduces the filtration capabilities, and may result in poor cleaning performance.